Terms of service

1. Overview and Acceptance

Welcome to Satinni. These Terms of Service (“Terms”) govern your access to and use of our website, including all content, features, services, and purchases made through the platform (collectively, the “Platform”).

By visiting our website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Platform.

2. Eligibility and User Obligations

You must be at least 18 years old to place an order on our Platform. By using the Platform, you confirm that you meet this requirement.

You agree to provide accurate, complete, and current information when making a purchase or contacting us. Any misuse of the Platform or violation of these Terms may result in restricted access or termination.

3. Account Responsibility

Certain features may require you to create an account. You are responsible for maintaining the confidentiality of your login details and for all activity conducted under your account.

Accounts are intended for individual use only and may not be transferred, sold, or shared. Satinni is not responsible for unauthorized access resulting from your failure to protect your credentials.

4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, duplicated, or in violation of these Terms.

Prices are displayed in the applicable currency at checkout and may change at any time without prior notice. By completing a purchase, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.

5. Product Information and Availability

Products offered on the Platform may be available exclusively online and in limited quantities. We reserve the right to modify product descriptions, pricing, availability, or discontinue products at any time without notice.

While we make reasonable efforts to display product details accurately, we do not guarantee that colours, textures, or appearances displayed on your screen will exactly match the physical product.

6. Shipping and Delivery

Orders are shipped through third-party carriers. Estimated delivery times are provided for convenience only and are not guaranteed.

Satinni is not responsible for delays caused by shipping carriers, customs clearance, incorrect address information, or circumstances beyond our reasonable control.

7. Returns and Refunds

We offer a 14-day return window from the date of delivery. Returned items must be unused, unworn, undamaged, and returned in their original packaging.

To initiate a return, please contact us at info@satinni.co. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Approved refunds will be processed within 14 days after we receive and inspect the returned item.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly with a description and supporting evidence. We will review the issue and, where appropriate, offer a replacement, refund, or other resolution.

9. Use of Third-Party Services

Our Platform may include access to third-party tools, services, or integrations. These are provided “as is” and without warranties of any kind.

Satinni does not control or assume responsibility for third-party services and is not liable for any issues arising from their use.

10. External Links

The Platform may contain links to third-party websites. These links are provided for convenience only. We do not endorse, monitor, or assume responsibility for external content, products, or services.

11. User Submissions

Any reviews, feedback, suggestions, or other content you submit may be used by Satinni without restriction. By submitting content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute such content.

We are not obligated to maintain confidentiality or provide compensation for submissions.

12. Acceptable Use

You agree not to use the Platform to:

        1. violate any applicable law or regulation;
        2. infringe intellectual property rights;
        3. submit false or misleading information;
        4. harass, abuse, or harm others;
        5. transmit malware or harmful code;
        6. collect personal data without consent;
        7. interfere with security features or system integrity.

Violation of this section may result in immediate suspension or termination of access.

13. Accuracy of Information

Occasionally, the Platform may contain errors or inaccuracies related to pricing, promotions, descriptions, or availability. We reserve the right to correct such errors and update information at any time without prior notice.

14. Disclaimer of Warranties

The Platform and all products and services are provided on an “as is” and “as available” basis.

Satinni makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Your use of the Platform is at your own risk.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Satinni shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform or products.

This includes, without limitation, loss of profits, data, or business opportunities.

16. Indemnification

You agree to indemnify and hold harmless Satinni from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Platform.

17. Termination

We reserve the right to suspend or terminate access to the Platform at any time, without notice, if these Terms are violated.

Any obligations incurred prior to termination shall survive termination.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

20. Changes to These Terms

We may update these Terms at any time. The most current version will always be available on this page. Continued use of the Platform constitutes acceptance of any changes.

21. Contact Us

Phone: +1 267 5399168

Email: info@satinni.co

Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time

We aim to respond within 24 hours.