Shipping policy

Delivery Areas

Satinni ships exclusively to addresses within the United States. At this time, we do not offer international shipping outside the U.S.

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Processing and Delivery Times

Your estimated delivery timeframe is calculated as: Order Processing + Shipping Transit.

We partner with trusted U.S. carriers to ensure your order is handled securely and delivered promptly.

Stage	Duration
Order Processing	1–2 business days (Mon–Fri)
Shipping Transit	3–7 business days (Mon–Fri)
Total Estimated Delivery	4–9 business days

 

Order Cut-Off Time: Orders placed before 2:00 p.m. Eastern Time on business days will be processed the same day. Orders placed after this time or on weekends/holidays will begin processing on the next business day.

All orders undergo a quality check and careful packaging before shipment, which is included in the processing timeframe.

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Shipping Costs

We currently offer the following shipping option for all U.S. orders:

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Package Protection and Lost Shipments

All shipments include complimentary parcel insurance at no additional cost.

If your tracking information shows no movement for more than 5 business days after dispatch, please contact us at info@satinni.co. We will promptly assist you in initiating a lost package investigation with the carrier.

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Tracking Your Order

Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment’s progress from dispatch to delivery.

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Delivery Issues

If you experience any delivery problems — such as delays, damaged packaging, or missed delivery attempts — please contact our customer support team immediately. We are committed to resolving any shipping-related concerns as quickly as possible.

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Contact Us

Phone: +1 267 5399168

Email: info@satinni.co

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time

We aim to respond within 24 hours.