Privacy policy

1. Introduction

Satinni (“we,” “us,” or “our”) operates this e-commerce website and related services (together, the “Platform”). We are committed to protecting your privacy and handling your personal data responsibly.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information you provide directly, automatically, or via third parties, including but not limited to:

  1. Contact and Identification Information: name, email, phone number, shipping and billing addresses.
  2. Order and Payment Details: items purchased or returned, transaction amounts, payment references (full payment data handled securely by payment processors).
  3. Account Information: login credentials and preferences if you register an account.
  4. Customer Support Communications: messages and attachments exchanged with our team.
  5. Technical Data: IP address, device info, browser type, operating system, pages visited, cookies and tracking identifiers.

3. How We Collect Data

  1. Directly from You: when you place orders, create an account, sign up for newsletters, or contact support.
  2. Automatically: via cookies, pixels, and similar technologies while you use the Platform.
  3. From Service Providers: such as payment processors, shipping companies, marketing platforms, and analytics providers.

4. Use of Your Information

We process your data for the following purposes:

  1. Order Fulfillment & Customer Service: to process purchases, deliver products, manage returns, and respond to inquiries.
  2. Payment Processing & Fraud Prevention: to securely process payments and protect against unauthorized transactions.
  3. Platform Improvement & Analytics: to monitor usage and improve our services.
  4. Marketing & Promotions: to send you newsletters and offers, subject to your consent where required. You can opt out at any time.
  5. Legal Compliance: to fulfill legal and tax obligations and respond to lawful requests.

5. Cookies and Tracking

We use cookies and similar tools to:

        1. Enable core site functions,

        2. Remember your preferences,

        3. Analyze site performance, and

        4. Deliver relevant marketing messages.

You may control or disable cookies via your browser settings, but this may impact some Platform features.

6. Sharing Your Information

We share personal data only when necessary with:

    1. Platform Providers: Shopify for hosting and order management.
    2. Payment Processors: for secure payment transactions.
    3. Shipping & Fulfillment Partners: to deliver your orders.
    4. Analytics & Marketing Services: to improve our services and communications.
    5. Legal and Professional Advisors: when required.
    6. Business Transfers: in case of merger or sale.

We do not sell your personal data to third parties.

7. International Transfers

If applicable, your data may be processed by service providers located outside the United States. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described and comply with legal requirements:

      1. Transaction Records: up to 10 years.
      2. Account Data: for as long as your account is active.
      3. Support Communications: up to 3 years after resolution.
      4. Marketing Preferences: until you opt out.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

      1. Access and obtain a copy of your personal data,
      2. Request corrections or deletion,
      3. Restrict or object to processing,
      4. Withdraw consent where processing is consent-based.

To exercise your rights, contact us at info@satinni.co. We may require identity verification. We will respond within a reasonable timeframe.

10. Children’s Privacy

Our Platform is not directed to individuals under 13 years old, and we do not knowingly collect data from children. If you believe we have collected data from a child, please contact us to request deletion.

11. Automated Decision-Making

We do not use automated decision-making processes that have legal or similarly significant effects.

12. Shopify Platform

Our store is powered by Shopify, which acts as our data processor. For more information on how Shopify manages data, please refer to their Privacy Policy.

13. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with the date of the last revision. Continued use of the Platform means you accept the updated policy.

14. Contact Us

Phone: +1 267 5399168

Email: info@satinni.co

Address: 4498 Main St, Buffalo, NY 14226, USA (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. Eastern Time

We aim to respond within 24 hours.